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What would health care look like if the patients were in charge? We think it would look a lot like the care they receive at greater Sacramento’s Woodland Healthcare. Much like our personal health doesn’t know what time of day it is, or even what day of the week it is, healthcare shouldn’t be delivered within the confines of the 9-to-5 work day. When you’re sick you want to see the doctor – your doctor – and you want to see them now. With that in mind, Woodland set out to expand hours and days of operation, reduce wait times, and improve the overall patient experience. We told the story through the lens of the patient, turning their frustrations into their wishes, and making their wishes the new reality for the delivery of care in greater Sacramento.